IDG Contributor Network: Software development genetics, part 1: DevOps, lean,...
In a recent blog post, Recombinant communications: The new 'genetics' of enterprise communications, I drew parallels between the impacts of genetic engineering and how the application programming...
View ArticleIDG Contributor Network: Software development genetics, part 2:...
In part one of this two-part post, I walked through how DevOps and the development philosophies of lean and agile are related. In part two, I make the case that similar to the dynamics I described in...
View ArticleIDG Contributor Network: The contact center and CRM collision leads to a new...
Some weeks ago I wrote that CRM and contact center are on a collision course. I argued that as the technologies used in CRM and the contact center will naturally mash up, the vendors of these...
View ArticleIDG Contributor Network: Trust in our systems: Chapter 11 and Avaya's prognosis
In times of uncertainty, it is best to trust our systems. There are systems that keep us safe such as air traffic control, providing that we arrive at safely distant destinations. There are street...
View ArticleIDG Contributor Network: Unified communications is a marketing Camelot
A while back I wrote my feelings about the term unified communications. My point in different words is that unification regarding enterprise communications technologies is a type of marketing Camelot....
View ArticleIDG Contributor Network: New day or déjà vu
In July of last year, I believe that I became the first to publicly suggest that Avaya should divest of the company’s data networking business. The one-year anniversary of my ”Cajun redux?” post is...
View ArticleIDG Contributor Network: Net Neutrality and people with disabilities
A great move forward in the protection of civil rights occurred when in 1996 when the 104th Congress of the United States passed amendments the Telecommunications Act of 1934. We may not associate...
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