IDG Contributor Network: Cajun redux? Avaya’s focus on data networking misses...
While channel surfing recently I landed on a reality TV show where people bid on abandoned homes without knowing what’s inside. Occasionally, something of true value is found—maybe even something that...
View ArticleIDG Contributor Network: The Netflix Effect and the API Effect: Parallel...
The Netflix Effect has kicked off waves of disruption that are changing how the media business has run for decades. Similar to the Netflix Effect, the API Effect might fundamentally change the ground...
View ArticleIDG Contributor Network: Unified Communications: Communications, yeah....
Over the past weeks since Gartner released its 2016 Magic Quadrant on Unified Communications (UC) there have been a slew of articles explaining, analyzing, extolling, celebrating and otherwise...
View ArticleIDG Contributor Network: Cisco and the circle of corporate life
On numerous recent occasions, Cisco Executive Chairman John Chambers has acted as a harbinger for dramatic changes he and others say face the world because of the pace of technology change.In a video...
View ArticleIDG Contributor Network: The real unified communications
A few weeks back, I wrote a post contending that, as traditionally defined, the term unified communications has no meaning. Since then, I have had many interesting conversations with people who have...
View ArticleIDG Contributor Network: Clickbait and the Avaya feeding frenzy
A friend I respect a great deal once told me that using Latin makes you sound smart. So, here I go, consciously throwing the term horror vacui your way. Horror vacui is a concept originally from...
View ArticleIDG Contributor Network: Recombinant communications: The new 'genetics' of...
From artificial intelligence to new forms of computing to changes in how we work, learn and play, we live in an era of unprecedented change.To read this article in full, please click here
View ArticleIDG Contributor Network: CRM and contact center are on a collision course
The arcs of two industries, customer relationship management (CRM) and contact center, are about to entangle. More descriptively, these two industries are on a collision course. Consequences include...
View ArticleIDG Contributor Network: Avaya’s Chapter 11 filing sends waves of disruption
The numbers involved in Avaya’s Chapter 11 filing are big.A company netting just under a $1 billion per year owes about seven years’ profits to repay the leverage heaped on the otherwise healthy...
View ArticleIDG Contributor Network: Software development genetics, part 1: DevOps, lean,...
In a recent blog post, Recombinant communications: The new 'genetics' of enterprise communications, I drew parallels between the impacts of genetic engineering and how the application programming...
View ArticleIDG Contributor Network: Software development genetics, part 2:...
In part one of this two-part post, I walked through how DevOps and the development philosophies of lean and agile are related. In part two, I make the case that similar to the dynamics I described in...
View ArticleIDG Contributor Network: The contact center and CRM collision leads to a new...
Some weeks ago I wrote that CRM and contact center are on a collision course. I argued that as the technologies used in CRM and the contact center will naturally mash up, the vendors of these...
View ArticleIDG Contributor Network: Trust in our systems: Chapter 11 and Avaya's prognosis
In times of uncertainty, it is best to trust our systems. There are systems that keep us safe such as air traffic control, providing that we arrive at safely distant destinations. There are street...
View ArticleIDG Contributor Network: Unified communications is a marketing Camelot
A while back I wrote my feelings about the term unified communications. My point in different words is that unification regarding enterprise communications technologies is a type of marketing Camelot....
View ArticleIDG Contributor Network: New day or déjà vu
In July of last year, I believe that I became the first to publicly suggest that Avaya should divest of the company’s data networking business. The one-year anniversary of my ”Cajun redux?” post is...
View ArticleIDG Contributor Network: Net Neutrality and people with disabilities
A great move forward in the protection of civil rights occurred when in 1996 when the 104th Congress of the United States passed amendments the Telecommunications Act of 1934. We may not associate...
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